FAQ

1. Are all UHT milks the same?

2. Why do soft serves taste different from different stores?

3. Best Before dates.

4. What is the difference between soft serve machines?

5. My Soft Serve is runny.

1. Are all UHT milks the same?

Fundamentally yes. However, there are some subtle differences between manufacturers.

Like chocolate cakes, they are never really identical.

With UHT milk, Frosty Boy's comes from the rich lush green grasses from the heart lands of Tasmania. Which means the cows are producing a richer and more creamer milk than a cow from outback Australia.

The difference in feed, will ultimately make a difference to the final product.

2. Why do soft serves taste different from different stores?

There are several reasons for this, some include;

a) quality of ingredients

b) mixture preparation

c) regular maintenance of machines

d) thermostat settings

what we suggest is that if you are not happy with the product, tell the person you bought it from. The shop owner always wants to hear feed back.

That also means tell them  if you really enjoyed the ice cream.

3. Best Before dates.

UHT Milk has a Best Before date which is six (6) months from the date of manufacture.

Powder Blends have a Best Before date of eighteen (18) months from date of manufacture.

These dates are calculated using an ambient dry temperature of 25 degrees C.

If the products are kept in a temperature that exceeds 25 degrees C, it simply means that the best before date will be shortened.

For example with a Best Before date of 18 months and a temperature of say 30 degrees, the shelf life of the product will be shortened by approximately 3 months.

If, on the other hand the product is kept at 40 degrees C for a long period of time - expect the shelf life to expire within weeks.

4. What is the difference between soft serve machines?

There are many differences between soft serve machines. The main types of machines include:

• Single and twin outlets
• Gravity or Pump
• Bench or Stand Alone
• Heat and Non-Heat

Single outlet means single outlet with one hopper.

Twin means probably 3 outlets with two hoppers. With 3 outlets, you can draw from each hopper individually, or you can draw from the middle outlet which draws from both hoppers at the same time.

Gravity - system relies on gravity or draw the soft serve from the barrel.

Pump - the system has an electric pump to force the soft serve out. Generally a pump unit is used in higher volume areas.

Bench - unit is placed on a working bench.

Stand Alone - unit stands on casters and is generally much larger than a bench unit.

Heat Treat - these machines have a night time heat cycle to pasteurise the milk and kill any bacteria. This means the interval between cleaning can be extended.

Non-Heat treat - these machines do not have a heat cycle and therefore must be cleaned literary every day to avoid bacterial growing in the mix.

5. My Soft Serve is runny.

There are a number of reason why the product is coming out runny. They are:

a) The machine has not been switched to freezer mode. Generally, this mode is represented by a Snow Flake picture. Check to ensure that the toggle switch is in the correct position.

b) The aeration tube is the wrong way round. Check and make sure that the air hole in the aeration tube is at the top of the tube, not at the bottom, submerged in the mix. If the barrel can't get air, the soft serve can not whip up, and thus you end up with cold milk.

c) The machine is in Freezer mode and the aeration tube has the hole at the top. Perhaps over night, the aeration tube was NOT inverted. What happens is that too much product has entered the barrel. If there is too much product, then the beaters will beat till the cows come home.

You need to pull off the majority of the product in the barrel. You can reuse this product by putting it back in the hopper. Once the barrel is reasonably empty, let the machine do it's thing and fill the barrel as programmed.

You will have good soft serve in no time.